FAQ

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Q:  Why do you NOT charge shipping?

A:  Shipping is one of those things that can be frustrating for the customer as well as the retailer.  There are so many ways a business can charge shipping and most of the time it does not benefit the customer.  Sometimes the customer doesn't even know the true shipping charges until they are most of the way through the checkout process.

At BA we include shipping in the advertised price.  This way the customer immediately knows by looking at the product price what their order total will be (excluding any possible discounts). 

We like to keep things simple for you as well as ourselves.

 

Q: Is Build Armor owned by anyone?

A:  Build Armor is a PWG Group, LTD. company.  PWG Group is a holding company located in Ohio.  For additional information go to, pwggroup.com

 

Q:  Do you charge sales tax?

A:  Although we ship from many different locations, BA is located (or has nexus) in the State of Ohio, USA.  As such we are required to charge sales tax on all orders when the customer is based in Ohio.  BUT don't worry my fellow Ohio Buckeyes!!  We collect sales tax from the already advertised price of each product. 

Why do we do this?  We want everyone to pay the same price regardless of where you are located.  Ohio orders definitely cut into margin since the price of each item has both shipping and tax deducted from the sale.  We're ok with that!  Our goal is to make happy customers for life!

 

Q:  How long will my product take to arrive?

A:  In general products should arrive to your location within 5 business days.  Delivery may be sooner or longer depending on various factors.  We DON'T like to promise delivery times as our products are manufactured and shipped from various locations and we do not have control over many of those factors.  We will keep you updated on the status of your order. 

Rest assured we make every effort to get products shipped out as quickly as possible!!

 

Q:  You say you give to good causes.  Will you let us know where the money is donated?

A:  Absolutely!!  First off we are dedicated to giving 10% of the profit from each order to causes we deem as good and worthy.  We will continue to set aside 10% of the profit from each order to give to predetermined causes or when an emergency cause arises.

Secondly, we will send an email to all registered newsletter members when donations are made.

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